GENERAL CONDITIONS OF RENTAL AND USE OF THE GUADELOUPE 4X4 RENTAL SITE
Online : December 22, 2019
The present site is an online rental site freely accessible by any Internet user at the address www.location4x4guadeloupe.com (the “Site”).
The purpose of the Site is to offer short term vehicle rentals on the territory of Guadeloupe (Basse Terre – Grande Terre) (hereinafter referred to as the “Vehicle(s)”).
The Site is published by LOCATION 4X4 GUADELOUPE LOCATION 4X4 GUADELOUPE, domiciled at Raizet – Chez jules Gaston Ligdy – 312 Résidence Alizée B – 97139 Les Abymes, registered in the Trade and Companies Register of POINTE-A-PITRE TMC 849 036 371 – Management No. 2019 B 514 (hereinafter referred to as “LOCATION 4X4 GUADELOUPE”).
ARTICLE 1 – PURPOSE
The purpose of these General Terms and Conditions of Vehicle Rental and Use of the Site (hereinafter the “GTC”) is to define the general terms and conditions for the reservation and rental of Vehicles rented by LOCATION 4X4 GUADELOUPE to customers (hereinafter the “Customers”).
The GTC are made available to Customers and to all Internet users on the Website, where they may be consulted directly. They may also be communicated on request by telephone, e-mail or post.
The GCS are drafted as well as all contractual information mentioned on the Site in French.
LOCATION 4X4 GUADELOUPE reserves the right to modify its GCS at any time. In the event of a modification to the GTC, the applicable GTC are those in force on the date of the reservation made online.
If any part of the GTC should prove to be illegal, invalid or inapplicable, for whatever reason, the stipulations in question will be deemed to be unwritten, without calling into question the validity of the other stipulations which will continue to apply.
The fact that LOCATION 4X4 GUADELOUPE does not avail itself at any given time of any of the stipulations of these GCS shall not be interpreted as a waiver of the right to avail itself of them at a later date.
You are responsible for having Internet access and the equipment necessary to access the Site and to use the Site’s services.
By using the Site and making a reservation (hereinafter the “Rental”) of a Vehicle, the Customer, by ticking a box provided for this purpose, acknowledges having read and accepted these GCS. Validation of the Rental is tantamount to full and unreserved acceptance by the Customer of the GCS in force on the day of the Rental.
These GCS, together with the special rental conditions, which are communicated to the Customer prior to confirmation of the Rental, form the rental contract (the “Rental Contract”), constituting the contractual documents enforceable against the Parties during the provision of Rental services, to the exclusion of all other conditions, oral or written, exchanged prior to the conclusion of the contract, and to the exclusion of all other documents, such as, in particular, prospectuses, catalogues or photographs of the Vehicles, which have only an indicative value.
Validation of the Rental by its confirmation implies the Client’s adherence to the GCS in force on the day of the reservation, the conservation and reproduction of which are ensured by LOCATION 4X4 GUADELOUPE in accordance with article 1127-2 of the French Civil Code (formerly C. civ., art. 1369-4).
ARTICLE 2 – VEHICLES
The Vehicles offered for rental on the Site and the Services are the subject of a description mentioning their essential characteristics within the meaning of Article L. 111-1 of the French Consumer Code.
The photographs illustrating the Vehicles are for information purposes only and do not fall within the scope of the contract. Should they be erroneous, LOCATION 4X4 GUADELOUPE may not be held liable. LOCATION 4X4 GUADELOUPE may not be held liable for any errors or inaccuracies in the photographs or graphic representations of the Vehicles presented on the Site.
The Vehicles offered for Rental by GUADELOUPE 4X4 RENTAL are available according to the availability presented on the Site.
In the event of unavailability of a Vehicle after the Rental order has been placed, the Customer will be informed by e-mail, telephone or post as soon as possible.
In the event that the unavailability of a Vehicle is noted after the validation of the reservation, the Customer will be immediately reimbursed, without any compensation due on either side.
LOCATION 4X4 GUADELOUPE shall not incur any liability in the event of the unavailability of Vehicles, unless the non-performance of the contract is personally attributable to it.
ARTICLE 3 – PRICE
3.1 Rental Price
The prices of Vehicle Rental are indicated in Euros all taxes included.
The Rental price includes all conditions, rental periods, expenses and options subscribed, insurance deductibles, taxes and duties. It is between
that certain costs, such as additional costs for specific time slots, abandonment costs, fuel costs or cleaning costs, without this list being exhaustive, may be invoiced to the Customer following the handover of the Vehicle by the Customer to GUADELOUPE 4X4 RENTAL. All costs, options and charges are communicated to the Customer when his or her Rental reservation is validated, specifying the special rental conditions. These fees, options and costs can be consulted under this link
The rental prices of the Vehicles and all the charges and services offered are those in force at the time of validation of the Rental reservation.
All Rentals are payable in Euros.
LOCATION 4X4 GUADELOUPE reserves the right to modify its prices at any time, but Vehicle Rentals will be invoiced on the basis of the rates in force at the time of validation of the Rental order.
ARTICLE 4 – RESERVATION AND RENTAL CONDITIONS
4.1 Preconditions for the conclusion of the Lease Agreement
4.1.1 Conditions linked to the Customer’s status
The Customer undertakes to be the principal driver of the Vehicle, but may designate one or more additional drivers.
The Customer and any designated additional driver(s) must be :
At least 21 years of age, it being specified that a “young driver” package is applied for drivers between 21 and 25 years of age excluded.
Holder for at least three (3) years of a valid driving licence authorising the driving of the rented Vehicle ;
Holder of a valid credit card in his/her name on the date of conclusion of the rental contract/this document and on the actual return of the Vehicle.
4.1.2 Parts to be produced
In order to be able to rent the Vehicle, the Customer must produce :
His original driver’s license and, if applicable, that of the designated drivers;
A valid identity document as well as, if necessary, that of the designated drivers;
A valid credit card in his/her name on the date of conclusion of the rental contract and on the actual return of the Vehicle.
For faster pick-up on arrival, the Customer may send a copy of his driving licence and that of any person who will be driving the Vehicle to: email@example.com.
The online rental offers presented on the Site are valid as long as the Vehicles are available for rental according to the desired dates.
The minimum rental period is one (1) day.
The maximum Rental Period is twenty-one (21) days. Rental for longer periods is available upon request.
ARTICLE 5 – RESERVATION – TERMS AND CONDITIONS OF PAYMENT
5.1 Online booking
The reservation by the Customer is validated, in accordance with the double-click procedure, by the confirmation of the reservation on the Site.
In order to make a reservation online, and after indicating the Vehicle selected and the agreed rental terms, the Customer must click on the “Reserve” button and provide the information relating to the method of payment.
In order to finalise his/her reservation, the Customer must identify him/herself by entering the information as defined in the GUADELOUPE 4X4 RENTAL 4X4 GUADELOUPE Personal Data Use and Protection Policy.
Before confirming his/her booking, the Customer will have the opportunity to check the details of his/her booking and its price, and to return to the previous pages to correct any errors or possibly modify his/her Order.
A deposit equal to 30% of the amount of the Rental is required for online booking.
An e-mail acknowledging receipt of the booking and payment is sent by LOCATION 4X4 GUADELOUPE as soon as possible.
The use of the Vehicle rental service is free of charge.
The Site is subject to a secure payment system in order to guarantee the security and confidentiality of customers’ personal information and in particular their bank details.
LOCATION 4X4 GUADELOUPE may use the services of any other payment provider. The general terms and conditions of use of the payment service provider chosen by LOCATION 4X4 GUADELOUPE will in this case be available by clicking on this link.
The amount due is indicated when the reservation is validated. Reservations will only be validated after receipt and validation of payment.
The Client guarantees that he/she is fully entitled to use the bank card he/she is using and that he/she has sufficient funds to cover the costs of the reservation and security deposit. Under no circumstances may LOCATION 4X4 GUADELOUPE be held liable for the fraudulent use of the Client’s bank card, cheque book or bank account.
5.2 Modification of the reservation
Any change of reservation by
the Client after confirmation of his Order is subject to the acceptance of GUADELOUPE 4X4 RENTAL. Any modification will result in the invoicing of a 60 € handling fee including all taxes.
5.3 Validation of the booking
The reservation is deemed to be validated once payment has been accepted and received by LOCATION 4X4 GUADELOUPE.
ARTICLE 6 – CONCLUSION OF THE RENTAL CONTRACT
The Rental Contract is made up of the present conditions and the particular conditions of the Rental Contract.
The Rental Contract is consequently concluded following the inventory of fixtures carried out contradictorily and formalized by a duplicate, the signature of the particular conditions of Rental and the payment of the guarantee deposit.
An invoice will be issued to the Customer within seventy-two (72) hours following the return of the Vehicle and its inventory of fixtures. The sums blocked in respect of the security deposit and not due will be released within the same period.
ARTICLE 7 – CONDITIONS OF THE RENTAL PROCESS
7.1 Security Deposit
The amount of the security deposit is indicated to the Customer when his reservation is validated on the Site. It is paid on site and blocked by credit card (Visa, Master Card) when the Customer takes possession of the Vehicle and concludes the Rental Contract.
It is the Customer’s responsibility to ensure that he has a sufficient ceiling to cover the security deposit. Failing this, the Rental Contract cannot be concluded. In this case, the deposit paid by the Hirer will remain definitively acquired by GUADELOUPE 4×4 RENTAL for the immobilisation of the Vehicle and the organisation of the Rental.
The purpose of the deposit is to cover any damage that may occur during the rental period and any additional invoicing. The Hirer expressly authorises LOCATION 4X4 GUADELOUPE to deduct the amount of the sums due following the handover of the Vehicle following the Rental, in the event of an accident, the payment of any damage to the Vehicle in accordance with the terms and conditions hereof, and any additional costs and invoices payable by the Hirer and not paid when the rental contract is concluded.
The security deposit is intended to cover the insurance excess in the event of damage or loss. In the event of damage to the rented Vehicle or loss of accessories attributable to the Customer, the costs will be deducted from the security deposit. The security deposit is also intended to cover damage to the rented Vehicle or loss of objects and equipment, attributable to the Customer and not covered by the insurance where applicable.
The security deposit is released by GUADELOUPE 4X4 RENTAL after the Hirer returns the Vehicle to GUADELOUPE 4X4 RENTAL and checks the Vehicle within a maximum period of seventy-two (72) hours: general condition, cleanliness, inventory of equipment.
7.2 Provision – Condition of the premises – Vehicle collection
The notice period for the Vehicle to be made available is twenty-four (24) hours. Any online reservation must therefore be made at least twenty-four (24) hours before taking possession of the Vehicle.
The Customer undertakes to check the general condition of the Vehicle with GUADELOUPE 4X4 RENTAL.
The collection and delivery points for Vehicles are indicated on the Site and communicated to the Customer.
On the arrival of the Customer at the collection point, GUADELOUPE 4X4 RENTAL 4X4 welcomes the Customer and waits for him or her at the luggage check-out point with a sign bearing his or her name. The Customer is then accompanied to his/her Vehicle. In the event of absence, and in any event, GUADELOUPE 4X4 RENTALS will provide the Customer with a contact number.
Any other pick-up or drop-off location will be subject to additional invoicing as defined in the order and the special rental conditions.
7.3 Conditions of use of the Vehicle
The Customer undertakes not to drive the Vehicle outside the territory of Guadeloupe (Basse Terre – Grande Terre).
The Customer is the custodian of the Vehicle for the duration of the Rental. From the moment the Vehicle is made available, the Customer is entirely responsible for the Vehicle, as well as for the consequences that may result from its use.
The Customer must ensure that the Vehicle is maintained in good condition during the period of pick-up, as well as its routine maintenance.
The Customer undertakes to :
Not to use the Vehicle for commercial purposes such as, but not limited to, the provision of tourist services or the transport of persons or goods;
Not to lend or sub-let the Vehicle;
Not to use the Vehicle in the context of a competition;
Do not modify or add anything to the Vehicle or its equipment;
Not to use the Vehicle for any purpose which is not in conformity with its intended purpose or which is illicit or immoral, or for advertising or propaganda of any kind;
Not to transport explosive materials or dangerous;
Drive the Vehicle carefully and use it reasonably;
In this respect, be solely responsible, and declare himself/herself as such towards third parties, for traffic violations concerning the driving or custody of the Vehicle or for any violation of legislative, fiscal, customs or regulatory provisions in force committed during the term of the contract; in this respect, the Customer authorises the communication of his/her contact details at the first request of the police authorities who will make the request to LOCATION 4X4 GUADELOUPE, and this without prior information of the Customer;
Do not use roads that are not suitable for vehicles that could damage the tyres or the underframe of the Vehicle;
Do not overload the Vehicle, and as such, do not tow or push another vehicle;
Do everything possible to avoid damage, theft or fraudulent removal of the Vehicle, in particular to lock the doors and windows as soon as it leaves the Vehicle and not to leave the vehicle documents or leave any object or personal effect visible;
Check fluid levels and tyre pressure in accordance with normal use of the Vehicle, taking into account the warning lights on the dashboard, and take appropriate measures to this end, including emergency stop;
To respect all the obligations referred to in these general rental conditions in the event of damage or theft; as such, the Customer undertakes not to commit any act or to put himself in a situation that would result in the loss of all or part of the guarantees and insurance.
The Customer is solely responsible for all consequences resulting from failure to comply with the conditions of use of the Vehicle. The Customer shall ensure that all authorised drivers comply with these terms and conditions, where applicable. He/she is liable for any negligence, loss and/or faulty deterioration in terms of the legal and regulatory provisions and undertakes to compensate LOCATION 4X4 GUADELOUPE for all damage and immobilisation costs.
Finally, it is specified that fuel consumption during the rental period is the responsibility of the Client. It is the responsibility of the latter to take the necessary measures to ensure that the fuel level when the Vehicle is returned is identical to that indicated when it was picked up. Failure to do so will result in additional costs for upgrading as indicated and agreed in the special terms and conditions of the Rental Contract.
7.4 Conditions for the return of the Vehicle and the security deposit
The Customer is obliged to return the Vehicle on the day and at the time specified in the Rental Contract in perfect working order and cleanliness.
In the event of delay, the excess will be due and invoiced at the current rental price, as communicated to the Customer in advance.
If the Hirer has not been able to fill the fuel tank, he will be charged a flat rate for the missing fuel according to the conditions specified in the special conditions of the Rental Contract.
If the vehicle is not returned during business hours, the Hirer remains responsible for any theft or damage caused or suffered by the vehicle until it is returned under the conditions set out below, as well as for the payment of the excess of the agreed return time stipulated in the Rental Contract.
The Vehicle is deemed to have been returned by handing over its original keys and the documents relating to the Vehicle to a representative of GUADELOUPE 4X4 RENTAL, and by the joint signature of an inventory of fixtures and signature upon return.
The Vehicle must be returned in a condition identical to that noted in the inventory of fixtures sheet signed by both parties at the start of the rental period.
In the event of a dispute regarding the condition in which the Vehicle is returned, 4X4 GUADELOUPE RENTALS may appoint a car expert approved by the insurance companies to examine the Vehicle and draw up a descriptive and estimated report. The costs of the expert’s mission shall be borne by 4X4 GUADELOUPE RENTAL, which may take action against the Client if it is concluded that the damage is linked to a breach by the latter. In the event of a dispute, the Client may also have recourse to an approved expert from the insurance companies of his choice and at his own expense.
ARTICLE 8 – PERSONAL DATA
LOCATION 4X4 GUADELOUPE RENTAL collects, with a view to the provision of Rental services, information relating to the reservation, the Client, the designated drivers, some of whose personal data is subject to automated data processing, in accordance with the terms and conditions set out in the personal data protection policy of LOCATION 4X4 GUADELOUPE, and in compliance with the laws and regulations in force relating to the protection of personal data, and in particular Regulation (EU)
2016/679 of the European Parliament and of the Council of 27 April 2016 (the “General Data Protection Regulation” or “GDPR”) and Law No. 78-17 of 6 January 1978 as amended (the “LIL”).
ARTICLE 9 – INSURANCE
LOCATION 4X4 GUADELOUPE declares that it has taken out insurance for its Vehicles, the benefit of which is passed on to the Customer and the authorised drivers for the duration of the Rental. This insurance covers in particular the civil liability of the Renter and the authorised drivers for material damage and bodily injury that they may cause to third parties as well as damage to or theft of the rented Vehicle.
In particular, the insurance does not cover assistance, hijacking of the Vehicle by or in complicity with the Customer, vandalism, financial loss, or loss or damage to the personal property of the Customer and persons on board the Vehicle.
A notice is available to the Customer under this link.
Material damage and/or theft of the Vehicle remains the responsibility of the Customer within the limit of the insurance excess covered in the security deposit.
ARTICLE 10 – RESPONSIBILITY FOR 4X4 RENTAL GUADELOUPE
10.1 RENTING 4X4 GUADELOUPE undertakes to ensure that the rented Vehicle is fitted with safety equipment that complies with the applicable regulations and is up to date. It also undertakes to ensure that the Vehicle and its equipment are in perfect working order and clean.
10.2 4X4 GUADELOUPE 4X4 RENTAL undertakes to provide fair information and to take the greatest care and accuracy in putting information online, describing the Vehicles, the services offered, and the data available on the Site as well as in regularly updating them.
10.3 Limitation of liability
10.3.1 LOCATION 4X4 GUADELOUPE cannot be held responsible :
interruptions or delays recorded on the Site due to the execution of maintenance work, technical breakdowns, force majeure, due to third parties or any circumstances whatsoever, beyond its control ;
the impossibility for the user or the Client to access the Site temporarily, due to events beyond his control, such as: computer breakdowns, interruptions in the telephone network, the Internet network, failure of the equipment for receiving the said Internet network, etc.
LOCATION 4X4 GUADELOUPE does not guarantee that the Site will be available continuously, without temporary interruption, without suspension or without error.
10.3.2 GUADELOUPE 4X4 RENTAL 4X4 cannot be held liable for any use of the Vehicle that does not comply with its intended purpose.
The liability of 4X4 GUADELOUPE 4X4 RENTAL cannot be incurred in the event of non-performance or poor performance of the Contract due either to the Customer, or to the insurmountable and unforeseeable act of a third party to the Contract, or to force majeure.
Without limiting the scope of the other stipulations of the GCS, the liability of 4X4 GUADELOUPE RENTALS may only be retained in the event of proven fault attributable to it. In any event, its liability shall be limited solely to direct damage and to the sums paid by the Client to GUADELOUPE 4X4 RENTALS.
10.4 Operation of the Site
LOCATION 4X4 GUADELOUPE reserves the right to suspend the operation of the Site.
ARTICLE 11 – RESPONSIBILITY AND OBLIGATIONS OF THE CLIENT
11.1 The Customer, prior to his reservation, declares that he has full legal capacity, enabling him to enter into a commitment hereunder. Subject to the drivers authorised in the Rental Contract, GUADELOUPE 4X4 RENTAL 4X4 may under no circumstances be required to verify the legal capacity of the persons accompanying the Customers.
The Client releases 4X4 GUADELOUPE RENTAL 4X4 GUADELOUPE from all liability for loss or damage to the personal property of the Client and of the persons accompanying him/her.
11.2 In the event of theft of the Vehicle or its equipment or accessories, or in the event of damage for any reason whatsoever, the Customer or the authorised driver(s) are required, as soon as they are aware of the facts, to :
immediately declare the disappearance of the Vehicle or the damage to the police or gendarmerie authorities; this declaration must be accompanied, if necessary, by a complaint;
immediately notify LOCATION 4X4 GUADELOUPE ;
send to LOCATION 4X4 GUADELOUPE, within twenty-four (24) hours from the discovery of the theft of the Vehicle or the damage, the certificate of filing a complaint, the Vehicle documents and the original keys.
In the event of an accident, the Client must :
if there are victims, immediately notify the police or gendarmerie authorities to have a report made;
in other cases, draw up an amicable report legibly specifying the detailed circumstances of the accident, have it countersigned by the third parties involved in the accident, specifying the contact details of any witnesses. on
Client undertakes to draw up an amicable report even in the absence of identified third parties.
inform LOCATION 4X4 GUADELOUPE within two (2) hours;
transmit LOCATION 4X4 GUADELOUPE within twenty-four (24) hours, either in person to a representative of LOCATION 4X4 GUADELOUPE, or by registered letter with a request for acknowledgement of receipt, the documents relating to the claim, keeping a copy thereof.
ARTICLE 12 – TERMINATION OF THE CONTRACT BY RENTAL 4X4 GUADELOUPE
LOCATION 4X4 GUADELOUPE reserves the right to terminate this Agreement if :
Bad weather conditions endanger the safety of the Client and the persons accompanying him/her.
An accident or claim that occurred during the previous rental or an impediment beyond the Customer’s control cannot give the Customer the right to use the Vehicle.
Natural disasters, fires, storms, floods, illness and, more generally, any unforeseeable event beyond the control of GUADELOUPE 4X4 RENTAL.
Where applicable, GUADELOUPE 4X4 RENTAL 4X4 will offer the Client either :
Postpone the rental to another date determined by mutual agreement;
the provision of another Vehicle according to the availability of the moment;
a full refund of the rental paid.
On the other hand, if the Customer is unable to present to GUADELOUPE 4X4 RENTAL 4X4 GUADELOUPE the regulatory documents (driving licence, identity card, bank card for the security deposit) at the time of conclusion of the rental contract and prior to handing over the Vehicle, the reservation and rental will be cancelled. The Vehicle will be immediately put back on hire. In this case, the deposit paid by the Customer will remain definitively acquired by LOCATION 4×4 GUADELOUPE for the immobilisation of the Vehicle and the organisation of the Rental.
Similarly, if the Customer does not show up within two (2) hours of the time of the appointment and of taking possession of the Vehicle, except in cases of force majeure, the reservation and the rental will be cancelled. The Vehicle will be immediately put back on hire. In this case, the deposit paid by the Customer will remain definitively acquired by LOCATION 4×4 GUADELOUPE for the immobilisation of the Vehicle and the organisation of the Rental.
ARTICLE 13 – RIGHT OF WITHDRAWAL – CANCELLATION OF THE CONTRACT BY THE CLIENT AND CANCELLATION GUARANTEE
13.1 In application of article L.221-28 paragraph 12 of the Consumer Code, the Customer is informed that :
” The right of withdrawal cannot be exercised for contracts :
…] for the provision of services …] for car hire … which must be provided at a specific date or period. ».
Consequently, the Customer does not benefit from the right of withdrawal provided for by the Consumer Code in respect of Vehicle Rental.
13.2 In the event of cancellation on the part of the Customer, the deposit paid by the Customer will remain definitively acquired by GUADELOUPE 4×4 RENTAL for the immobilisation of the Vehicle and the organisation of the Rental.
However, the Customer may, at the time of booking, take out a cancellation guarantee (the “Cancellation Guarantee”). The financial terms and conditions of the Cancellation Guarantee are available under this heading.
The Cancellation Guarantee option thus makes it possible in the event of cancellation of the reservation by the Customer:
a 100% refund of the deposit up to fourteen (14) days before the rental start date of the reserved Vehicle;
a 50% refund of the deposit up to seven (7) days before the start date of the rental of the reserved Vehicle.
ARTICLE 14 – USE OF THE SITE
Any Internet user may freely and gratuitously access the Site.
In order to make a reservation, the Client must provide all the mandatory information required in the form made available to him/her, the list of this information being defined in accordance with the personal data protection policy of LOCATION 4X4 GUADELOUPE, the said list being subject to modification by LOCATION 4X4 GUADELOUPE to ensure the best operation of the Site and the provision of Services.
The Client undertakes to provide only accurate information.
ARTICLE 15 – INTELLECTUAL PROPERTY
The elements present on the Site, and in particular photographs, visuals, texts, drawings and images, which are the exclusive property of LOCATION 4X4 GUADELOUPE, are protected by copyright, trademark law and patent law.
Any reproduction and distribution of these elements, without prior written authorisation from LOCATION 4X4 GUADELOUPE, exposes offenders to legal proceedings.
ARTICLE 16 – CONTACT LOCATION 4X4 GUADELOUPE
For any questions concerning these GCS, LOCATION 4X4 GUADELOUPE can be contacted by the means described below.
– By e-mail at firstname.lastname@example.org ;
– By registered mail with acknowledgement of receipt
addressed to :
4X4 RENTAL GUADELOUPE
Raizet – Chez jules Gaston Ligdy – 312 Rés Alizée B
97139 The Abysses
– By phone: +33 (0)6 90 40 82 08
ARTICLE 17 – MEDIATION
In the event of a dispute, the Client must first contact LOCATION 4X4 GUADELOUPE.
In the event of failure to submit a claim to 4X4 GUADELOUPE RENTAL or in the absence of a response within two months, the Client may submit the dispute relating to the Contract between him and 4X4 GUADELOUPE RENTAL to the mediator responsible for 4X4 GUADELOUPE RENTAL (SAS Médiation Solution, 222 chemin de la bergerie – 01800 Saint Jean de Niost – + 33 (0)4 82 53 93 06 – https://www.sasmediationsolution-conso.fr). The mediator will attempt, in complete independence and impartiality, to bring the Parties together with a view to reaching an amicable solution.
In order to submit its request for mediation, the Customer has a complaint form available on the mediator’s website.
The Parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
ARTICLE 18 – APPLICABLE LAW AND DISPUTES
18.1 Applicable law
This Contract and the contractual relations between LOCATION 4X4 GUADELOUPE and the Client are subject to French law.
In the event of a dispute relating to the existence, interpretation, conclusion, execution or breach of the contract, an amicable solution will be sought before any legal action is taken. In the absence of an amicable agreement, the competent court will be that of the place of residence of the defendant, or, at the choice of the plaintiff, the place of performance of the service.